Certified Smoky Gray Nephrite Jade Carved Alpaca Pendant, Gray Nephrite Pendant, 天然烟灰和田玉雕刻羊驼吊坠

Processing Time: 

We typically process and ship orders within 2-3 business days of receiving your order.

Domestic Shipping:

We ship domestically via major carriers such as USPS or UPS, Standard Shipping usually takes 3–7 business days to arrive. Express Shipping typically delivers within 1–3 business days.

Shipping Costs & Fees:

Orders Order over $35 entitles to free Standard Shipping via USPS within the domestic region. Shipping upgrade and select of other carrier besides USPS are automatically calculated at checkout based on weight, dimensions, and destination.

Please note:
Free shipping is only offered for completed purchases.

For returns due to personal reasons (such as change of mind), the original shipping cost we paid and the return shipping cost will be the buyer’s responsibility.

Any unreturned gifts are non-refundable.

Items must be returned in complete, undamaged condition, including all original accessories.

Order Tracking:

Once your order ships, we will email you the tracking number and link. You can also log in to your account at any time to view your order status.

Delays & Exceptions:

In the event of delays due to weather, customs, or peak shipping periods, delivery times may exceed our estimates, and these circumstances are beyond our control—thank you for your patience; if the delay surpasses the carrier’s lost‑package threshold, we will promptly file a claim on your behalf.

If your package is lost or damaged, please contact us within 7 days of delivery, and we will assist with claims.

Return and refund

1. Order Processing

We typically process orders within 2-3 business days after payment is received.

2. Shipping & Delivery

In the event of delays due to weather, customs, or peak shipping periods—circumstances beyond our control—thank you for your patience; if the delay surpasses the carrier’s lost‑package threshold, we will promptly file a claim on your behalf.

3.  Returns & Refunds

Return shipping costs are the buyer’s responsibility; if there is a product defect, we will cover all shipping costs and issue a full refund. 

For more details, please refer to our Return & Exchange Policy.

4. Payment Methods

We accept Credit Cards (Visa, MasterCard, Amex), PayPal, and Shopify Payments.

You will receive an order confirmation email once payment is completed.

Privacy & Data Protection

We do not sell or share your personal information.

For more details, please refer to our Privacy Policy.

6. Sales & Use Tax Policy

We collect and remit sales tax in states where we are registered (Florida and New York). For other states, no sales tax will be collected at checkout. Buyers may be responsible for paying use tax directly to their state’s Department of Revenue.

We reserve the right to update these policies at any time; all changes take effect immediately upon posting.