Processing Time:
We typically process and ship orders within 2-3 business days of receiving your order.
Domestic Shipping:
We ship domestically via major carriers such as USPS or UPS, Standard Shipping usually takes 3–7 business days to arrive. Express Shipping typically delivers within 1–3 business days.
Shipping Costs & Fees:
Orders Order over $35 entitles to free Standard Shipping via USPS within the domestic region. Shipping upgrade and select of other carrier besides USPS are automatically calculated at checkout based on weight, dimensions, and destination.
Please note:
Free shipping is only offered for completed purchases.
For returns due to personal reasons (such as change of mind), the original shipping cost we paid and the return shipping cost will be the buyer’s responsibility.
Any unreturned gifts are non-refundable.
Items must be returned in complete, undamaged condition, including all original accessories.
Order Tracking:
Once your order ships, we will email you the tracking number and link. You can also log in to your account at any time to view your order status.
Delays & Exceptions:
In the event of delays due to weather, customs, or peak shipping periods, delivery times may exceed our estimates, and these circumstances are beyond our control—thank you for your patience; if the delay surpasses the carrier’s lost‑package threshold, we will promptly file a claim on your behalf.
If your package is lost or damaged, please contact us within 7 days of delivery, and we will assist with claims.
Return and refund
Please contact me within 3 days of delivery to request a return, and provide return tracking within 7 days of delivery.
For returns due to personal reasons (such as change of mind), the original shipping cost we paid and the return shipping cost will be the buyer’s responsibility.
Any unreturned gifts are non-refundable.
Items must be returned in complete, undamaged condition, including all original accessories.
We will issue you the refund once we received and inspected the return package